Medical collections are among the most sensitive in the collections business. Some debtors are being treated for severe medical conditions while trying to keep up with bills. Others are healthy, but can only pay over a long period. When hiring a medical collection agency, it’s essential to be aware of the agency’s approach towards medical collections. The following are some ways medical collection agencies are using technology to conduct collection campaigns while keeping debtors’ situations in mind.
Today’s email tools are much more potent than their predecessors. Aside from writing personalized emails, agencies can add forms, links, and other features to make responses simple, secure, and trackable. Whether agencies are trying to get a small payment or the last installment, email offers a flexible way to address the individual needs of each account.
Virtual agents and dashboards provide debtors an in-depth look into the status of accounts. Virtual agents encourage debtors to set up reasonable payment plans without the fear of speaking to a live agent. Dashboards offer customer engagement that turns into results.
According to a study done by Twilio of 2,500 global consumers, 89% of consumers preferred communications with businesses via text. Compliant SMS text messaging is a must-have for modern collection agencies.
With expanding communication preferences and tools, technology-enabled collections activities provide customized messages to debtors — where they spend the most time. Email, texts, notifications, and phone calls give every medical collection agency several options to conduct a multi-pronged campaign.
If you are looking for a collections partner that embraces technology to improve collections results and manage the unique situations of debtors, then Amplicon is the right choice. As a medical collection agency, our experience will give you peace of mind. To get more details, contact Amplicon today!